Order
Customer builds their drink on the kiosk
At a glance
ChaPanda is a bubble tea brand with stores in Auckland CBD, New Zealand, and Sydney, Australia. Both stores use Aimer HQ's AutoFront platform to take orders through Compact self-ordering kiosks and Aimer POS. Orders are sent straight to the bubble tea machines for preparation, and customers order and pay in one step.
The challenge
A bubble tea order often includes several choices per drink: size, sweetness, ice and toppings. When these are taken at the counter and passed along by hand, busy periods can mean longer queues and more room for error. ChaPanda wanted customers to order for themselves, with each order reaching the drink station exactly as entered.
The solution
ChaPanda uses AutoFront Compact self-ordering kiosks and Aimer POS, with orders sent directly to its bubble tea machines, so each drink moves from the customer's order to preparation without being re-entered by hand.
Pay
Tap, card or QR via AimerPay
Send
The order goes to POS and to the machine
Make
The drink is prepared to spec and handed over